Hanging wicker chair with cushion for indoor or outdoor use 100 x 80 x 120cm

Store Information
This website is owned and operated by CHACO TRADE CO.

Company Name: CHACO TRADE CO
Address: 1900 N BAYSHORE DRIVE, SUITE 1A #136-3650, MIAMI, FL 33132, United States
Tax ID: 32-0773195
Phone: +1 8136251536
E-mail: info@chacotrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)

Contact us via email – we will respond within 24 business hours.

1. Scope of Exchange Policy
This exchange policy applies to all furniture and home items purchased through the CHACO TRADE CO online store in the United States. After receiving a product, customers may request an exchange according to this policy.

2. Exchange Without Reason within 14 Days

Customers may submit an exchange request within 14 days of receiving the product. The product for exchange must be in original condition, brand new and unused, remaining suitable for resale.

3. Exchange Conditions
The product must meet the following conditions for exchange:

· No visible damage or breakage

· Product shall be brand new and unused and remain resalable

· Complete packaging and accessories

Requests that do not meet these conditions will not be processed. Customers must ensure the product meets these criteria.

4. Exchange Process
The exchange process includes the following steps:

· Customer submits an exchange request within the allowed period via customer service

· Provide the order number and product name

· Customer service confirms that the product meets exchange conditions

· Customer returns the product to the provided address

· We ship the replacement product to the customer

5. Customer Service Assistance
Customers may contact customer service via email or phone for instructions, logistics information, and necessary forms. Responses are provided within 24 business hours.

6. Submission of Exchange Request
Requests must be submitted within 14 days of receipt and include:

· Order number

· Product name

· Product photos (if required)

7. Shipping Costs for Exchange
All shipping costs for eligible exchanges are covered by CHACO TRADE CO. Customers do not incur additional fees but must ensure secure packaging for the product.

8. Exchange Address
Products to be exchanged should be sent to:
1900 N BAYSHORE DRIVE, SUITE 1A #136-3650, MIAMI, FL 33132, United States

Ensure packaging is intact to prevent damage during transit.

9. Verification of Exchanged Products
Upon receipt, we will verify the product to confirm it meets exchange conditions, including appearance integrity, packaging condition, and assessment of minor usage.

10. Shipping of Replacement Product
After confirmation of compliance, the replacement product will be shipped within 1–3 business days. Customers will be notified of shipping details via email or phone.

11. Customer Obligations
During the exchange, customers must:

· Provide accurate order and contact information

· Properly package the product to ensure its safety

· Follow the terms of the exchange policy

· Ensure the product remains in original condition or shows only minor signs of use

12. Policy Updates
CHACO TRADE CO reserves the right to update this exchange policy at any time. Updates are published on the website and take effect immediately. Requests must follow the policy in effect at the time of submission.

13. Contact
For any questions regarding this exchange policy or process:

E-mail: info@chacotrade.com
Phone: +1 8136251536

We will respond within 24 business hours to assist customers with exchanges.

Store Information
This website is owned and operated by CHACO TRADE CO.

Company Name: CHACO TRADE CO
Address: 1900 N BAYSHORE DRIVE, SUITE 1A #136-3650, MIAMI, FL 33132, United States
Tax ID: 32-0773195
Phone: +1 8136251536
E-mail: info@chacotrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)

Contact us via email – we will respond within 24 business hours.

1. Scope of the Cancellation Policy
This cancellation policy applies to all furniture and home items purchased through the  CHACO TRADE CO online store in the United States. It covers orders for chairs, beds, cabinets, and related accessories.

2. Legal Basis
Customers have the right to cancel an order within 14 days of receiving the product, in accordance with U.S. consumer protection guidelines.

3. Cancellation Request Period
Customers may submit a cancellation request within 14 days of receiving the product. Requests after this period may not be eligible for cancellation without reason.

4. Conditions for Cancellation Request

The product must be returned in its original condition, free from damage or stains, and shall be brand new and unused. All accessories, manuals, and packaging must be complete and intact.

5. Applicable Products
This policy covers all types of products, including furniture and related accessories, except products damaged due to improper use by the customer.

6. Cancellation Request Process
Customers must contact CHACO TRADE CO customer service by email (info@chacotrade.com), provide the order number, specify the intent to cancel, and include product photos to verify the condition.

7. Confirmation by Customer Service
After receiving the request, CHACO TRADE CO will confirm within 24 business hours whether the product meets the cancellation conditions and provide instructions for return and the return address.

8. Return Address
Products approved for cancellation should be sent to:
1900 N BAYSHORE DRIVE, SUITE 1A #136-3650, MIAMI, FL 33132, United States

Ensure packaging is intact to prevent damage during shipping.

9. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by CHACO TRADE CO. Customers will not incur additional fees.

10. Packaging Requirements
Products must be returned in original packaging or equivalent packaging to prevent damage during transit. 

11. Refund Processing
After receipt and verification of returned products, CHACO TRADE CO will issue a refund within 2 business days using the original payment method.

12. Refund Amount
Refunds include the amount paid for the product, including applicable taxes. Shipping costs for the cancellation are covered by CHACO TRADE CO.

13. Cancellation Notification
After submitting a request, customers will receive a confirmation email with the request number, return address, and instructions.

14. Customer Support
For questions regarding the cancellation policy, customers can contact CHACO TRADE CO customer service at info@chacotrade.com. We will respond within 24 business hours to provide assistance.